The Head of Client Services, is a leadership role in client environments and within Merkle. With deep multi-channel marketing and industry knowledge, He ensures client objectives are met by overseeing the development and execution of strategic marketing plans in collaboration with the appropriate subject matter experts and the Client Partner if assigned. Such plans will include strategy, tactics, forecasts, budgets, and projections, and performance metrics. They are able to interpret and provide recommendations around marketing results and continually confirm the client’s investment is sound.
Could ultimately be responsible for a portfolio of accounts, the Head of Client Services effectively balances client demands with internal demands associated with staffing and resource planning, financial management, competing deadlines, and motivating their team to deliver best in class results to our clients on a daily basis.
-Act as a business leader and possibly portfolio manager within their vertical. This individual’s primary mission is to work closely with the assigned Client Partner to help grow our revenue and market share utilizing their strong orientation for service and delivery
- Executive level engagement of our key existing and prospective stakeholders in constant dialog around how to improve their marketing results
- Drive the development of strategic solutions for our clients and manage internal resources to fulfill these strategies on time, on budget and with maximum efficiency of resources
- Development and delivery of proposals on how to execute on the above
Copyright © 2019 Job Switch. All rights reserved